Yes, I offer custom pieces upon request. Please reach out to me at hello@alicianicolejackson.com for commissions, special print sizes and installations.
Yes, I offer custom pieces upon request. Please reach out to me at hello@alicianicolejackson.com for commissions, special print sizes and installations.
Please be sure to keep your art in a safe location (keep away from water, liquids, fire, etc). Please ensure to frame your paper prints behind glass to protect them from humidity.
Please be sure to keep your art in a safe location (keep away from water, liquids, fire, etc). Please ensure to frame your paper prints behind glass to protect them from humidity.
Oil paintings need special care and can take up to several weeks to paint and dry before varnishing. I want your piece to be perfect, so please allow up to 4 weeks.
If you need expedited shipping, please reach out directly with your request. Also, remember that shipping times are up to the carrier. If a package is late or delayed, I sincerely apologize on behalf of the shipping carrier.
Oil paintings need special care and can take up to several weeks to paint and dry before varnishing. I want your piece to be perfect, so please allow up to 4 weeks.
If you need expedited shipping, please reach out directly with your request. Also, remember that shipping times are up to the carrier. If a package is late or delayed, I sincerely apologize on behalf of the shipping carrier.
Paper prints are shipped in a protective tube or will be shipped flat in a reinforced sleeve. Original paintings are carefully packed with acid free parchment paper, isolated from all edges, and fully insured for damages. Paintings are sent gallery wrapped on the stretchers and include a signed certificate of authenticity.
Paper prints are shipped in a protective tube or will be shipped flat in a reinforced sleeve. Original paintings are carefully packed with acid free parchment paper, isolated from all edges, and fully insured for damages. Paintings are sent gallery wrapped on the stretchers and include a signed certificate of authenticity.
Prints: Shipping within the US for all prints is included in the sale price.
Originals: Please reach out to me directly for purchase and shipping price for original works at hello@alicianicolejackson.com
All items going outside the United States may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
We are not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery, these are the customer’s responsibility for payment.
Prints: Shipping within the US for all prints is included in the sale price.
Originals: Please reach out to me directly for purchase and shipping price for original works at hello@alicianicolejackson.com
All items going outside the United States may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.
We are not responsible for any VAT, import fees or other duties that your local government may charge you upon delivery, these are the customer’s responsibility for payment.
Lost items: If your package is lost in transit, please contact me via hello@alicianicolejackson.com.
Damaged Items: We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS), and we are not liable for any damage incurred after arrival. All items are packaged intentionally with care to ensure your artwork is protected, however we cannot control the postal carrier’s process. We appreciate your kindness and understanding!
Please inspect your artwork immediately on arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. NOTE: you must send a picture of the damaged item within 48 hours to be eligible for a refund.
Lost items: If your package is lost in transit, please contact me via hello@alicianicolejackson.com.
Damaged Items: We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS), and we are not liable for any damage incurred after arrival. All items are packaged intentionally with care to ensure your artwork is protected, however we cannot control the postal carrier’s process. We appreciate your kindness and understanding!
Please inspect your artwork immediately on arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. NOTE: you must send a picture of the damaged item within 48 hours to be eligible for a refund.
All original artwork is final sale.
We have a 7-day return policy for prints, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need to email the receipt or proof of purchase.
To start a return, you can contact me at hello@alicianicolejackson.com. If your return is accepted, you'll be responsible to ship the item back within 2 weeks from the start of the return process.
You'll be notified you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
All original artwork is final sale.
We have a 7-day return policy for prints, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need to email the receipt or proof of purchase.
To start a return, you can contact me at hello@alicianicolejackson.com. If your return is accepted, you'll be responsible to ship the item back within 2 weeks from the start of the return process.
You'll be notified you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll
be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
The best way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.